I need Help! What do I do?

Written by Matt Parker
For help with your Macintosh... the first place to check is the Help menu on your Mac. There is a plethora of information just a click away. Information is available about networking issues, printing, dock preferences, applications, etc. If you look there and still need help you might try looking on line at one of the sites listed in our IT Links area. Most common problems are easy to fix if you do just a brief look on these sites. Some assistance is available from the CoA IT staff but they have many duties and there may be a considerable time delay before assistance is available.
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I am unable to login in the SoA computer labs?

Written by Matt Parker
All SoA students should have userids for the SoA fileserver (soa-fs.uncc.edu). If you registered for classes late you may not have been in the database before the accounts were generated. Please submit a new user account request through the CoAA Help Desk to gain access to your server space.

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I am unable to connect to the Internet with my computer in SoA studio. What is wrong?

Written by Matt Parker
In order to connect to the Internet from your computer in studio, you must be registered with UNCC Network Services.  You can connect through an ethernet cable or wirelessly through the UNCC49er wireless network.

Once connected you will need to open an internet browser window, upon opening a browser you should be asked to register your computer.  This registration is good for as long as you are browsing or using the network.  If you don't use the network for one hour you will be required to re-register.

If you are still unable to get connected to the Internet, submit a help desk ticket at coaa.uncc.edu/support and we'll help figure out what the issue is.

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How do I access the SoA Fileserver from my computer in studio or at home?

Written by Matt Parker
You can access the SoA Fileserver from your computer via its IP# or (DNS) name.

The IP# for the CoA server is: 152.15.155.4
The (DNS) name is: soa-fs.uncc.edu

In OS X, go to the Finder, select Go, select Connect To Server, type in the IP# in the Address box.

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How do I access the CoAA Print Shop printer/plotter from my computer in studio?

Written by Matt Parker
For details on setting up your computer to print to the print lab please see the Storrs Print Lab website, Storrs-PrintLab.uncc.edu (only available on campus).

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I am interested in being a Teaching Assistant in the lab. Who do I see to apply?

Written by Chris Tangora
The SoA computers labs are not staffed but the CoAA Print Shop is. There are a limited number of positions available and most of the hiring is done after registration for the next semester has stated.  If you would like to apply, please contact Chris Tangora or the Student Print Lab Manager.

No Assistantships are available.
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I need help with a software application. What do I do?

Written by Matt Parker
The first place to check is the Help menu in the application. Most applications now have extensive Help available in the application or at their site online. If you look in Help and are still unable to resolve the problem you should contact Chris Tangora, in Storrs 222, only if the application is architecture related.
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I am having hardware problems with my Mac. What are my options for repair?

Written by Matt Parker
Some hardware issues can be resolved easily by searching Apple's Support page or by contacting Apple Computer at:

1-800-APL-CARE (1-800-275-2273)

If your Mac is less than a year old it should be covered under Apple's standard warranty. If it is more than a year old it may still be covered if you purchased AppleCare extended warranty. AppleCare covers your computer for 3 full years and this warranty is highly recommended.

The COA IT staff may assist with some repairs and memory installations, as time permits. However, we do not have a full-service shop with certified technicians. For these types of repairs we recommend contacting Apple at their Charlotte store in the South Park Mall at 704-364-2205.

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My 49er ID Card is not allowing me access to labs. Who do I contact?

Written by Matt Parker
Please see Kathy Phillips in the CoAA Front Office during regular office hours for all card access issues.

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I am having problems opening applications and/or saving files on the CoA file server. What's wrong?

Written by Matt Parker
The problem may stem from disk quotas. The current disk quota allows each SoA student to store a total of 2GB of data on the file server. Once your disk usage reaches about 90% capacity you may notice some anamolies or problems. Any student whose account space usage exceeds this quota will not be able to save any files (or launch some of the applications which need to save cache, etc.) until their space usage is in compliance with the quota.

Keep in mind that the student server space is basically a temporary "holding" area and not meant to be students sole storage. Students need to provide long term storage - either on DVDs, their own computer or hard drive, etc.

To determine your disk usage on the server:

From the Finder window:

Click on your Home folder
Click File/GetInfo (or Command-I)

Students with questions or with special (justifiable) needs for additional disk space, they should contact Chris Tangora (Storrs 222).

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